Customer Servces
Communication Championsby Debra Schmidt
Eighty-five percent of a person’s career success is indirect proportion to his or her communication skills.
q 7% are the wordswe choose
q 33% is our voicequality
q 45% is ouractions—body language, eye contact and mannerisms
Here are some common actions that create communicationbarriers:
1. Eye rolling
2. Sighing
3. Rapid-fire foot tapping and leg bouncing or "sewingmachine knee"
4. Interrupting
5. Glancing away from the person who is speaking even fora split second
6. Excessive head nodding—I call this the "Chihuahuain the window" syndrome
We are often unaware of our body language because it iscomprised of subtle habits that we have developed over theyears. Our body language sends non-verbal cues thatspeak volumes.
Do you know what messages your body language issending? If not, ask your significant other, closefriend or a trusted co-worker to tell you which of your behaviorsmight be annoying to others. It will help you to improveyour communication style for better rapport and understanding.
Eighty-five percent of a person’s career success is in direct proportion to his or her communication skills. q 7% are the words we choose
q 33% is our voice quality
q 45% is our actions—body language, eye contact and mannerisms
Here are some common actions that create communication barriers:
1. Eye rolling
2. Sighing
3. Rapid-fire foot tapping and leg bouncing or "sewing machine knee"
4. Interrupting
5. Glancing away from the person who is speaking even for a split second
6. Excessive head nodding—I call this the "Chihuahua in the window" syndrome
We are often unaware of our body language because it is comprised of subtle habits that we have developed over the years. Our body language sends non-verbal cues that speak volumes.
Do you know what messages your body language is sending? If not, ask your significant other, close friend or a trusted co-worker to tell you which of your behaviors might be annoying to others. It will help you to improve your communication style for better rapport and understanding.
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Emmy nominee, entrepreneur, author, television personality and winner of six national marketing awards, Debra J. Schmidt is one of the nation’s most versatile speakers and trainers. She is known as America’s “Customer Loyalty Ambassador” and author of Spe
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