Building Five Star Organizations

Management

Building Five Star Organizations
by Dr. Tom Massey



Leaders in any industry can benefit from utilizing the Five Star Approach for building a high performance organization. This model utilizes a holistic approach to boosting performance by focusing on five critical elements: Strategy, Structure, Processes, People, and Rewards.

Strategy compels leaders to:

Clearly identify the organizational vision and values

Establish visible performance objectives and standards

Identify target customers and product branding

Identify and form alliances with all organizational stakeholders

Outline plans for future growth

Structure takes into account:

The organizational hierarchy and delineation of responsibilities needed to support future growth

Policies and procedures currently maintained and distributed to pertinent individuals

Functional departmental assignments and a clear flow of communication in all directions

Clearly outlined job descriptions and skills requirements

Processes assure that systems are in place to ensure accountability at all levels including:

Leaders to subordinates

Subordinates to leaders

Peer to peer

Team to team

Organization to customers

People oriented organizations:

Match the right people with the right knowledge and skills to the right job

Create opportunities for individual growth

Understand the phases of team development and the power of focusing on “we” rather than “me”

Rewards should be:

Based on value-added contributions to the organization

Fairly and appropriately distributed

Motivational for employees rather than to de-motivational.

In a world where competition is growing fiercely and technology is changing by the nanosecond, leaders are struggling to find a delicate balance between the interest of the corporation, the interest of workers, and the interest of the community. To sustain long-term success leaders must build a values-driven corporate culture that supports and encourages all employees to tap into their deepest levels of productivity, creativity, and innovation. Every job must be transformed into a personal mission.


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