The pudgy teenage grocery store clerk looked like Biff, from the movie, "Back to the Future." Taped across his tee shirt, with long strips of clear mailing tape, was the plastic sign, &qu... [ more... ]
Customers expect more than ever before. Simply satisfying your customer doesn’t cut it these days. You have to go beyond average levels of basic satisfaction. By managing a... [ more... ]
Former British Prime Minister, Margaret Thatcher is known to have said; “If you want anything said, ask a man. If you want anything done, ask a woman.”