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Featured Articles:
Customer ServcesYou may have recently noticed a number of books and articles about a concept called the “Wow!” factor. Many consultants and business experts have been talking about this for yea... [ more... ]
MarketingIn customer service, is it more important to be a good sender of information or receiver? For customer service providers, it is just as critical to listen as to speak. Is there an art to being a go... [ more... ]
LegalThe Truth in Lending Act is part of the Consumer Credit Protection Act. The purpose of the Act is to require creditors, or persons advertising the availability of credit, to disclose in a meaningfu... [ more... ]
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