The value of a service always appears to go down quickly as soon as those services have been performed. The value of any material object you buy may go up in value over the years, but the value of ... [ more... ]

In customer service, is it more important to be a good sender of information or receiver? For customer service providers, it is just as critical to listen as to speak. Is there an art to being a go... [ more... ]

Many of us live in a state of ‘scarcity’ thinking. We find it incredibly easy to imagine the worst happening. We also feel extremely justified in feeling that way because we are bomba... [ more... ]