According to a national study on customer loyalty, the single, most important thing businesses can do to increase loyalty is to show customers that they care about them.

Meanwhile, a Gall... [ more... ]

You may have recently noticed a number of books and articles about a concept called the “Wow!” factor.  Many consultants and business experts have been talking about this for yea... [ more... ]

If you're paying your sales reps straight commission, you're using an obsolete formula.

If you're paying your sales reps a straight salary, you're also using an obsolete formula.
... [ more... ]