I'd arrived in Jackson, Mississippi, on the 9:50 P.M. flight. Weary and loaded with luggage, I was standing in the median of the loading zone, not-so-patiently waiting for the shuttle from the Comf... [ more... ]

If you're like me, you make a study out of the customer service you receive on a daily basis. You study it, analyze what's happening, and try and learn from the good, and especially the bad. You se... [ more... ]

Two years ago I started my small Virtual Assistant business with a non-existent marketing budget. I borrowed marketing books from the library, read countless articles on the Internet and joined a p... [ more... ]