A good employee is one of your company's greatest assets. A poor employee is a liability.

Poor employees are unsuited for the position they fill. They might lack the skills needed to d... [ more... ]

It's been said that success is getting what you want, but happiness is wanting what you get. Or to put it another way: perspective, next to money, is the easiest thing to lose.

So, by ... [ more... ]

Some of my clients ask me if there is one simple thing they can share with their employees that will make the biggest impact for better customer service. This is not easy because there is no quick ... [ more... ]