Balanced scorecard

Most people think of negotiating as the verbal give and take that takes people from their different wants and needs to a point of agreement. That, of course, is the heart of negotiating but just as... [ more... ]

To be successful, sales managers have to realize that the skills that made them good sales reps are different than those it takes to succeed at managing. If a new sales manager is able to get aroun... [ more... ]

Question: Is customer service dead or alive?

Answer: Thankfully, in some places, service is still alive, well and thriving!  As I travel, helping companies grow their people and ... [ more... ]