A model of business performance evaluation that balances measures of financial performance, internal operations, innovation and learning, and customer satisfaction.
A contractor turned consultant was invited to sit on a committee for a national association related to the building industry, to help them develop an industry sales training program. Everyone... [ more... ]
You've ordered something over the phone and they've told you it'll be delivered at 10:00am on Saturday. At 3:00pm it's still not arrived and your blood pressure has gone up 30 points. You've wasted... [ more... ]
Does writing a booklet make you an 'authorlette' ? Yes, it does. That is one of several key reasons to write an informational tips booklet - author status as an expert on your topic. Author status ... [ more... ]