Everyone in your organization must know how vitally important customer service is in your business. Good customer service starts with good training of your employees. Here are a few suggestions to ... [ more... ]
The most important people, in any company, are the front-line employees. These employees are usually the least paid, least trained, and least appreciated.
When we lose a single customer, we do not lose a single order but a lifetime opportunity of profitability with that individual. Do you know the average lifetime value of your customers?&... [ more... ]