Bill of lading

Do you consider yourself a leader? The easiest way to tell if you are a leader is to look behind you. Is anyone following you? Leadership doesn’t really amount to much unless you cause peopl... [ more... ]

Customers today are better, smarter purchasers. They also have more purchasing requirements. They won't accept seconds and they're not going to stay with a supplier who isn't meeting their needs. C... [ more... ]

Customer service is not rocket science. In fact, it is so simple-so basic-that I'm amazed more companies don't do it. One can only conclude that it's not a lack of intellect, but a lack of interest... [ more... ]