When is the last time you stopped and smiled at the advertising message in front of you? Do you no longer "see" most of the messages you encounter? Your customers may have developed simil... [ more... ]
You've ordered something over the phone and they've told you it'll be delivered at 10:00am on Saturday. At 3:00pm it's still not arrived and your blood pressure has gone up 30 points. You've wasted... [ more... ]