Some of my clients ask me if there is one simple thing they can share with their employees that will make the biggest impact for better customer service. This is not easy because there is no quick ... [ more... ]
Over 30 years ago when I was failing in my first sales position and was struggling every step of the way, I had an important mentor in my life who gave me the most valuable insight I have ever gain... [ more... ]
The Internet has been around long enough now for some online marketing principles to emerge as proven success drivers. By observing Amazon.com, Napster, Ebay, Hotmail, Blue Mountain Arts and a few ... [ more... ]