Certified Management Accountant

The World Wide Web is exploding. Everyday thousands of new individuals are using the Internet to search out and purchase products. However, 95% of all Internet sites lose money. With so many custom... [ more... ]

If you're like me, you make a study out of the customer service you receive on a daily basis. You study it, analyze what's happening, and try and learn from the good, and especially the bad. You se... [ more... ]

Every single contact your organization has with its customers either cultivates or corrodes your relationship. That includes every letter you send, every ad you run, and every phone call you make. ... [ more... ]