Evidential Matter

Do you give your people ongoing customer service training? Its important, you know. Customer service is emotional labor; its very hard to deal with a large volume of people day after day, some of w... [ more... ]

Identity Theft scams continue to flourish on the web. One that you need to be aware of and beware of is any site that seems to be selling high-demand items (digital cameras for instance) at a much ... [ more... ]

Another expert in the area of referrals, Joe Stumpf, likes to make the following distinction. Customers are people who do business with us on an ongoing basis. Clients are people who do business wi... [ more... ]