Gain

Do you give your people ongoing customer service training? Its important, you know. Customer service is emotional labor; its very hard to deal with a large volume of people day after day, some of w... [ more... ]

Many years ago, a racehorse named Achmed became one of the first horses in history to win more than $1 million in a single season. During that same season, there was another horse that came in seco... [ more... ]

Most of us have thought about it at one time or another. We have dreamed of taking control of our careers and heading out on our own. Occasionally it’s because we don’t like our compa... [ more... ]