The year has begun and everyone is off to a fresh start. However do you feel like the issues of last year never left? Are you frazzled with harrowed days and sleepless nights? Are you reacting to e... [ more... ]
The Internet has become a global bazaar with everyone hawking their wares. Freebies are shrinking as we discover more ways to part with our dollars. As author of the 2003 guidebook, Long Island Ali... [ more... ]
One of the biggest crocks perpetuated on the service sector of the economy is the idea of TQM. Total Quality Management is exactly what you do not want in a service business The point of TQM is the... [ more... ]