Changing negative perceptions about a business or an industry takes time. Here's an example: The increasing technological sophistication of Detroit's automakers has yet to be translated into higher... [ more... ]
The average company loses approximately 20% of its customers each year. Patricia Sellers, "What Customers Really Want," Fortune About four years ago, I decided to purchase a wireless phon... [ more... ]
Do you look for ways to involve your customer during your presentation or do you just babble on hoping you might say something that will generate a sale? Regrettably, unsuccessful salespeople displ... [ more... ]