Last-in, first-out

In every association executive's life the day will come when you must deliver bad news. Sometimes you have to tell the bad news to your Board; every so often you have to tell your membership; perio... [ more... ]

How would your customers rate the quality and quantity of service you render? Do you have a system in place to measure customer satisfaction? All great men and women became great because they rende... [ more... ]

When A-grade loans were the only mortgage product available, only buyers with stellar credit could qualify.

But today, it's a whole new world. A majority of lenders are making B-, C-, ... [ more... ]