Maker

Do you have a game plan for 'saving' e-customers on the brink of defection? You better get one and fast.

E-customer conversion rates hover near 1.5% and abandoned online shopping carts... [ more... ]

A few years ago, Bruce Smith experienced a slowdown in his Salt Lake City-based travel agency. Airlines had eliminated his sales commissions. The recession and recent terrorist attacks also took a ... [ more... ]

The critical ingredient in a successful sales outcome is the ability to get adequate and accurate information as early in the sales process as possible. Those of you who have read my books, previou... [ more... ]