Merger

The number one concern of workers today is keeping their jobs. This article explains how to position yourself higher within your organization so that job security isn't an issue for you.

... [ more... ]

The critical ingredient in a successful sales outcome is the ability to get adequate and accurate information as early in the sales process as possible. Those of you who have read my books, previou... [ more... ]

Have you ever had a terrible customer service experience at a restaurant, and when you were leaving the host or hostess asked, “How was everything?”  How did you answer?&nbs... [ more... ]