National Credit Union Administration

How are you at saying "no" to someone? Whether it is a customer, co-worker, family member or friend, it is usually difficult to do. One of the most powerful words you can have in your voc... [ more... ]

How often should you check it?

Some people suggest only checking your e-mail twice a day and spending as little time on it as possible. This is unrealistic. Many of our most important... [ more... ]

Another expert in the area of referrals, Joe Stumpf, likes to make the following distinction. Customers are people who do business with us on an ongoing basis. Clients are people who do business wi... [ more... ]