Net loss

This article offers advice for those looking for a job, whether they have never had a job before, just got fired, or simply want to change jobs. It covers questions to ask during the job search, af... [ more... ]

It has been my good fortune to have been hired to speak to hundreds of clients with many, many different types of audiences.  Most of these clients understand that customer service is not a de... [ more... ]

According to a national study on customer loyalty, the single, most important thing businesses can do to increase loyalty is to show customers that they care about them.

Meanwhile, a Gall... [ more... ]