Paid in Capital

What can workers expect in 2001? Are companies going to be so desperate for employees that job security will make a rebound? Are salaries going up? What will you have to do to stay employable? The ... [ more... ]

The Problem

The alarm rings. You hit the floor and quickly put on your high‑heeled boots and grab your blue spandex, greeting the world as Superwoman, ready to start the day!more... ]

Every single contact your organization has with its customers either cultivates or corrodes your relationship. That includes every letter you send, every ad you run, and every phone call you make. ... [ more... ]