Prepaid Expense

For years I have wrestled with the definition of customer service and I know that every business owner or corporate manager must face this dilemma daily. We establish a directive as to how to talk ... [ more... ]

The secret to having a powerful presentation when you get face to face with the experienced agent you want is to pretend you are working with a buyer!   Let’s first review how we w... [ more... ]

Most of us are aware that we need to grieve the death of a close friend, relative or favorite pet. We are beginning to learn that other events -- relocation, divorce, illness -- can also be experie... [ more... ]