Price Elasticity is the degree to which customers respond to price changes (calculation: % change in quantity divided by % change in price). A value greater than 1 = customers exhibit a good sensitivity to price. A value less than 1 = customers are insensitive to price. Price Elasticity is if a small change in price is accompanied by a large change in quantity demanded, the product is said to be elastic (or responsive to price changes). A product is inelastic if a large change in price is accompanied by a small amount of change in demand.
When we lose a single customer, we do not lose a single order but a lifetime opportunity of profitability with that individual. Do you know the average lifetime value of your customers?&... [ more... ]
All the modern forward thinking gurus of selling agree that listening is the number one skill of closing sales. But what the gurus often fail to tell you is what to listen for, and how to lis... [ more... ]
What is your focus when you go to work? Are you thinking "What can I give today?" or "What can I get?" Both questions are important, however, the former will get you further fas... [ more... ]