Dear Joan:

I have been in my position for over eight years. My marketing, management, accounting, etc, experience has made my company more "in the eye of the public" than it ... [ more... ]

Managing in a Storm

What goes up must come down!  This is the law of gravity.  It also applies to the economy of the U.S. (and other countries as well).  Our economy has gr... [ more... ]

One of the biggest crocks perpetuated on the service sector of the economy is the idea of TQM. Total Quality Management is exactly what you do not want in a service business The point of TQM is the... [ more... ]