Agency

When we lose a single customer, we do not lose a single order but a lifetime opportunity of profitability with that individual.  Do you know the average lifetime value of your customers?&... [ more... ]

Ask for a raise, close a sale, get your kids to go to bed on time. They all call for the same skill.

Next time you have to present a convincing argument, try planning with this simple out... [ more... ]

"What's the next big thing?" Business magazine, Fast Company, asks this in its October issue -- a question that now has an entirely new mean... [ more... ]