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There's a person who knows every move you make--and the ones you are going to make. He or she knows why you offer the price you offer and can think faster than you can talk. You see this person in ... [ more... ]

As the holidays approach, you probably are expecting a dramatic slow-down in your business -- especially in December.

Most people think it's because the holidays are a slow time for b... [ more... ]

When you ask permission to tell/ask your customer something, you honor who they are and they can feel the honor and respect that you have for them. It's about having emotional boundaries—which... [ more... ]