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Customer ServcesThis article is not just for the frontline people who deal directly with customers. All of this information is applicable to everyone, from a receptionist to a warehouse manager to a CEO.&nbs... [ more... ]
Customer ServcesOver a lively lunch discussion with Vern Mallinen, the Circulation/Marketing Director of the Denver Post, we talked about the level of service in today's workplace.
He wanted to know &... [ more... ]
Customer ServcesDo you have any "friends" who call only when they want something? Are they your favorite people? Do you contact customers only when you're asking for their money? Or do you keep in touch ... [ more... ]
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