How do consummate speakers do it? How do they get there? How do you make yourself a consummate speaker -- and how do you do it faster? In this space you harvest as many ideas as I can pack into 625... [ more... ]
Want some fresh, new insights on how to serve customers better? Your next customer care crisis can be a great teacher. Let's look at how a passenger crisis in late March taught the Southwest Airlin... [ more... ]