Coverage

Managers ask their agents to have a business plan, but it is amazing to me that managers don’t have really concrete, easy to see plans for their offices.   When I started managing ... [ more... ]

Make service your top priority

How compassionate are your systems to the needs of your customers and staff? Let me give you an example: on my birthday I got the worst sweater I have ev... [ more... ]

In Puerto Prince, Haiti, former President Jimmy Carter, Colin Powell, and Senator Sam Nunn were in intense negotiations with Haiti's military commander, General Cedras. The phone rang and it was Pr... [ more... ]