Research corruption created when respondents know or suspect that researchers have a particular agenda. One example of demand bias is the effect of knowing who is sponsoring the research.
When you're negotiating with people who have studied negotiating, and are proud of their ability to negotiate, you can get ridiculously close to agreement, and the entire negotiation will still fal... [ more... ]
OK, I admit it. I was going to title this Handling Jerks. But the truth is, most customers, even the tough to love ones are just like us. They didn't start out to make things difficult. It just hap... [ more... ]