Satisfy your customers... or someone else will. Your prospects and customers can give you important feedback, both directly and indirectly. After addressing a group of sales contest winners in Hawa... [ more... ]
Want some fresh, new insights on how to serve customers better? Your next customer care crisis can be a great teacher. Let's look at how a passenger crisis in late March taught the Southwest Airlin... [ more... ]
Could this be you? Do you have a decrease in energy, sleep difficulties, chronic fatigue, nagging colds, tense muscles, increased cynicism, decrease in work satisfaction, frequent headaches, nausea... [ more... ]