All the futurists, from John Naisbitt (Megatrends 2000), to Faith Popcorn (Clicking), tell us we’re in an information explosion! In addition to books, audios, videos, CD-ROMS and the I... [ more... ]
An indisputable business fact is that people do business with people they like"When Two People Want to Do Business Together, They Don't Let the Details Stand in the Way."It mak... [ more... ]
It has been my good fortune to have been hired to speak to hundreds of clients with many, many different types of audiences. Most of these clients understand that customer service is not a de... [ more... ]