Disintermediation refers to the potential for members of traditional value chains (distribution channels) to become obsolete as the producer markets more directly with its consumers using the web. This occurs with legacy businesses. While channels (using the web) are presumed to become shorter, in reality, the channels actually include different types of intermediaries (infomediaries) such as meta-markets (also referred to as industry portals) that help gather many industry players and consumers into a marketspace.
I often wonder how the practice began of pretending to be someone else in order to market your business. You know what I'm talking about -- it's the marketing face, the selling voice, that you ofte... [ more... ]
Regardless of how old or young, everyone wants to be treated fairly and equally during the buying and service process. Whether our hair is naturally grayed or temporarily a wild shade of pink... [ more... ]
The labels are many, the experts abound and when all is said and done, another business gets into trouble and many times ceases to exist. How you measure the level of "Customer Service" (... [ more... ]