Dot Gain

Let's face it: it's HARD to always be "on" when you're at work. No matter how much you try, even the best-laid plans and schedules break down; sometimes it seems like all the forces are a... [ more... ]

A couple of years ago, I needed to find a new doctor. Unfortunately, my first visit to the clinic didn't live up to my expectations. I approached the desk and waited until the receptionist, who was... [ more... ]

Speed has become a differentiator between great service and even greater service.  Speed and quick response need to somehow be integrated into virtually every business.  People want thing... [ more... ]