Execution

Only two types of service create a reputation…the best and the worst.  Most companies haven’t made enough of an impression on customers to make them think of them, let alone spea... [ more... ]

Attraction is a natural phenomenon. Unfortunately, we often ignore the attraction principle, instead seducing others to get what we want—sales, friends, results. Seduction has become such a wa... [ more... ]

Dear Joan:

I have enjoyed your column for years and as of today, I have a new favorite website! I browsed the archives of www.joanlloyd.com looking for something that would initiate so... [ more... ]