The number of times an individual is exposed to an advertisement or other message. According to the Ebbinghaus Retention Curve, frequent repetition of a message on successive occasions greatly enhances retention of the message.
Want some fresh, new insights on how to serve customers better? Your next customer care crisis can be a great teacher. Let's look at how a passenger crisis in late March taught the Southwest Airlin... [ more... ]
When you start to research the many ways that you can promote your products and services, there are various ways to do this. You eventually come upon what seems to be a new concept but it actually ... [ more... ]
When was the last time you sat through a terrible presentation using computer projection? When was the last time you gave one? If you want to avoid disaster and give your career a boost then apply ... [ more... ]