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Customer ServcesWhat's the one thing starting today that you could start doing, stop doing, or change that would have a dramatic impact on your client relationships? It's an excellent question and I hope you'll ta... [ more... ]
MarketingIn customer service, is it more important to be a good sender of information or receiver? For customer service providers, it is just as critical to listen as to speak. Is there an art to being a go... [ more... ]
E-commerceAccording to CyberAtlas.com, the most growth in US Internet users was people over 65, and "by staggering margins". Here's some more from the latest surveys.
1. Older adults (... [ more... ]
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