Randomized response is a technique which allows for accurate measurement of responses to embarrassing questions, by disguising responses at the individual level but retaining their accuracy at the aggregate level. Respondents are asked to think of a number between 1 and 100, and are told to consider the numbers from 1 to X (for example) as ‘positive’ and the numbers from X+! to 100 as ‘negative.’ They respond to the question by simply indicating whether their true response to the embarrassing question agrees with the valence of the number they made up or not.
Competitive pressures, persistent negative perceptions of the industry, and the difficulty gaining access to qualified buyers all can wear you down over time. Even the best producers are expe... [ more... ]
Many companies preach a good game of customer service, yet are really signaling right and turning left. They have all kinds of signs and slogan around stating that "The customer is number one.... [ more... ]
Has selling really changed all that much in the past 50 years? Those of you who have been selling for less than 5 years most likely will answer that question with a "no." Those of you wit... [ more... ]