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When Positively Outrageous Service was first published, several of my friends asked me why I had written a manual that my competition could use against me. "What if your competitors read the b... [ more... ]

Many people blame others for their feelings of time pressure and anxiousness. This article explains that most of the time, we create the situations we are in. It gives advice for conditioning your ... [ more... ]

More than ever before, we need to get… and figure out how to stay…fired up!

There’s so much change going on, it can be a challenge to keep up with it all. But take... [ more... ]