Selective media

When you gain a new customer you should always look at them as a customer for life and someone with whom you can develop a mutually beneficial relationship. The trust and dedication you build with ... [ more... ]

With the addition of the Internet as a marketing channel, you probably have questions about what role online marketing or the Internet should play for your company and how much of your marketing bu... [ more... ]

As a Customer Service Supervisor for more than eight years, I've handled the worst kind of customers and trained my share of Representatives. The truth is, contact with a Rep is often the deciding ... [ more... ]