Swatch proof

In every association executive's life the day will come when you must deliver bad news. Sometimes you have to tell the bad news to your Board; every so often you have to tell your membership; perio... [ more... ]

One of the cardinal rules of Power Negotiating is that you should ask the other side for more than you expect to get. Henry Kissinger went so far as to say, "Effectiveness at the conference ta... [ more... ]

When dealing with hostile, submissive customers, much of our past sales training serves us poorly. As an example, we’ve been told that we must be enthusiastic, friendly, have a big smile and... [ more... ]