Telemarketing

In customer service, is it more important to be a good sender of information or receiver? For customer service providers, it is just as critical to listen as to speak. Is there an art to being a go... [ more... ]

Work is theatre and every business a stage

This month, thanks to the fine thinking of TEC resource speakers and consultants Joe Pine and Jim Gilmore, I'm sharing highlights of their re... [ more... ]

People like doing business with people who like doing business.  It’s a simple truth that we like to associate with friendly, upbeat, positive-energy types of people in our personal liv... [ more... ]