The tipping point is the point at which the growth of the company's installed base accelerates significantly. It occurs with products that are able to take advantage of viral marketing.
Using the "iron-hand-in-the-velvet-glove" approach to create win/win negotiation is one of the most overlooked ways to save money and generate instant equity when you purchase.  ... [ more... ]
"To sell John Brown what John Brown buys, you must learn to see through John Brown's eyes.” Clearly, understanding the viewpoint of the buyer is critical for sales success. more... ]
One of the biggest crocks perpetuated on the service sector of the economy is the idea of TQM. Total Quality Management is exactly what you do not want in a service business The point of TQM is the... [ more... ]