Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth ex... [ more... ]
The sales profession today needs people with integrity, honesty, and the ability to develop trusting relationships with customers, support staff, suppliers and management.
One of my coaching clients had a profound insight around the idea of becoming his authentic self. "Being authentic is trying to be our own person in the midst of all the voices screaming diffe... [ more... ]