Unique Selling Proposition/point

When I start to work with a new client who wishes to start a secret shopper program, I always ask some simple questions. The first question is "Why do you feel you’d like to have your s... [ more... ]

The New Economy

Merely satisfying customers in the future won't be enough to earn their loyalty. The experience customers must receive when patronizing our business must be exceptional... [ more... ]

Being in the know, connected, and having a finger on the pulse of the action all happens with by consistent networking efforts. Every successful sales representative has a database, Rolodex or card... [ more... ]