Wire-O binding

Are you busy or are you productive? The question is innocent enough. But can you handle the truth?

Recently I was doing some consulting with a client who carefully examined how his sal... [ more... ]

Essentially, to motivate a piece of equipment to operate, you need to give it the proper source of energy and to push the start button. If only people were so easy. Authors like Bob Nelson, in &quo... [ more... ]

There are three things you don’t know about handling complaints.

1. Customer usually want less than you think.

2. Customers who have never had a problem ... [ more... ]